Contact
Have a question about a medical packaging standard, material, process, or regulation? Or feedback on our content? We read every message and typically respond within one working day.
Fill in the form below or email us directly at info@medicopax.com.
What You Can Ask Us
MedicoPax covers a broad range of technical and regulatory topics in medical device and pharmaceutical packaging. We welcome questions and feedback across all of those areas. Common reasons readers contact us include questions about specific clauses in ISO 11607, ASTM test methods, or the relationship between different standards — for example, how ISO 11607 Part 2 validation requirements interact with EU MDR design control obligations, or how ASTM F1980 accelerated ageing calculations are applied in practice for a specific shelf-life claim.
Requests for article clarification are welcome. If an article uses a term or describes a methodology without sufficient explanation for your context, let us know — it likely means we need to improve the article, which benefits all readers. Similarly, if an article references a standard version that has since been superseded, or if regulatory guidance has changed, please tell us specifically what needs updating and what the current position is.
Topic suggestions are one of the most valuable contributions readers make. The medical device packaging field is broad, and despite the depth of content on MedicoPax, there are inevitably gaps. If there is a packaging format, material category, test method, regulatory framework, or product-specific consideration that is not yet covered — or is covered only at a surface level — a message explaining what you need and why helps us prioritise where to direct editorial effort.
Error reports are always treated seriously. Technical publishing is complex, and errors do occur. If you find a factual mistake — an incorrect standard citation, a misquoted test parameter, a regulatory requirement that has changed — please be as specific as possible about what is wrong and, where you can, provide a reference to the correct information. We verify and correct promptly.
What We Cannot Help With
MedicoPax is a knowledge resource, not a regulatory consultancy or engineering service. We are not able to provide design review, validation protocol development or approval, regulatory strategy advice, notified body liaison, or sign-off of any kind on specific packaging configurations or technical file content. For those requirements, please engage a qualified regulatory affairs consultant, a contract laboratory, or a notified body with the appropriate competence and accreditation for your product category and target market.
We are also not able to provide specific material or supplier recommendations for commercial projects, confirm whether a specific packaging design meets the requirements of a particular regulatory submission, or provide legal interpretation of standards or regulations. These determinations require project-specific technical and regulatory review that goes beyond the scope of a general knowledge portal.
Response Times
We aim to respond to all messages within one working day. During periods of higher volume, responses may take up to two working days. Complex technical questions that require research before we can answer accurately may take slightly longer, but we will acknowledge receipt and indicate an expected response time. If your enquiry has a specific deadline — for example, you are preparing for a notified body audit, a regulatory submission, or a supplier qualification review — including a note about your timeframe in your message helps us prioritise accordingly.
Content Collaboration
If you are a packaging engineer, regulatory affairs specialist, validation engineer, or subject matter expert with relevant industry experience, and you would like to discuss contributing technical content to MedicoPax, please get in touch with a brief description of your background, your area of expertise, and the topic you have in mind. We are selective about external contributions to maintain consistency with our technical and editorial standards — all content must be technically accurate, standard-referenced, vendor-neutral, and written at the level of detail our readers expect. We do collaborate with qualified professionals on content that addresses genuine gaps in the knowledge base, particularly for specialised topic areas where deep practical experience is essential for accuracy.