Refund policy

Refund Policy

Last updated: May 14, 2026

MedicoPax operates as a B2B resource and information platform for medical packaging machinery, sterile barrier systems, and regulatory compliance solutions. As we do not process direct online purchases or consumer transactions through this website, the following terms apply to any commercial engagements facilitated through MedicoPax.

Inquiries and Quotations

Submitting a contact form or inquiry through this website does not constitute a purchase or binding order. All formal quotations are issued separately and are subject to individual terms agreed in writing between MedicoPax / Maker Factory and the customer.

Commercial Orders

For any products, equipment, or services ordered through MedicoPax, return and refund conditions are governed by the specific commercial agreement (purchase order, contract, or formal quotation) entered into between the parties. These terms are agreed upon individually for each transaction and will be communicated in writing prior to order confirmation.

In the absence of a specific agreement, the following general terms apply:

  • Custom-configured or made-to-order medical packaging equipment is non-refundable once production or configuration has commenced, including equipment validated to specific regulatory or quality standards (ISO 11607, EU MDR, FDA 21 CFR Part 820).
  • Standard equipment may be eligible for return within 14 days of delivery, provided it is unused, in original condition, and returned at the buyer's expense. Prior written approval from MedicoPax is required before any return is initiated.
  • Defective or non-conforming equipment must be reported in writing within 7 days of delivery. MedicoPax will assess the claim and arrange repair, replacement, or credit at its discretion.
  • Equipment subject to regulatory validation or qualification processes (IQ/OQ/PQ) cannot be returned following completed validation activities.

Governing Law

Any disputes relating to returns or refunds are subject to Danish law and the jurisdiction of the courts of Denmark.

Contact

For any questions regarding returns or refunds, please contact us:

MedicoPax / Maker Factory Håndværkervej 6B, 6800 Varde, Denmark Email: info@medicopax.com Phone: +45 42 71 12 79